| Refund and Replacement Policy | ||
| 5.1 | If your goods are damaged in transit. You must inspect your goods before signing for them as your signature may void any shipping warranty that may exist. We carry transit insurance to protect our customers’ purchases but we cannot under any circumstance exchange or refund an item that you have signed for as your signature on the delivery paperwork means you are accepting the goods no matter what condition they arrive in. In order that we may address the matter with our transport supplier if need be, please take the time to check your items upon their arrival. If they are damaged, please take digital photos of the item and the damage and contact our Customer Care Team within 24 hours of the goods arriving. | |
| 5.2 | If your goods have a manufacturer’s fault/flaw or damage. If you detect a manufacturer’s fault with your item during the reasonable life of the product, please notify us as soon as possible. In order to verify your claim, we may require you to provide photographic evidence of the fault or damage, so that we can assess the claim. | |
| 5.3 | If the wrong item has been shipped to you. If a wrong item is shipped to you, contact Entanglements as soon as possible to enable us to arrange for a replacement item to be shipped to you and for collection of the incorrect item. You will not incur any additional costs in this circumstance. Your replacement item will be shipped to you as quickly as possible within the normal delivery time frame for that item.You must not use or otherwise deal with the wrong item if you know, or ought reasonably to know, that it is the wrong item. If you do use it, you will be deemed to have accepted it as a suitable and accepted alternative or replacement to the item ordered. |
